Back in the middle of July, I wrote a GEEKNOTE titled “Domain Registrations” about the hazards of incorrectly registering a domain name.
I described a specific instance we were dealing with for a company who had their domain name transferred into a personal account with Network Solutions. We finally got control of the domain for our client. It wasn’t easy. Faced with the prospect of either having to go to court or find the person who most recently controlled the domain, but had moved somewhere out west with no forwarding address, we decided to get creative. Even so it took nearly eight weeks and required us to do the following:
- We contacted the current owner of the now defunct domain used for the email address used for the domain account owner with Network Solutions and paid them to temporarily point the defunct domain’s MX record at one of our mail servers.
- We went through the lost password process with Network Solutions and then changed the Administrative contact’s email address to a valid one.
- We then waited 30 days for Network Solutions to unlock the customer’s domain.
- We initiated a domain transfer to another registrar, changing the registration into our client’s corporate name in the process.
- We waited a week while Network Solutions first took several days to send us a valid transfer code and then several more days before Network Solutions finally approved the transfer.
Hours of work and hundreds of dollars in expense, just to fix a problem that shouldn’t have happened in the first place. Company domain names should NEVER be registered in the name of an individual. Had the domain been registered with Network Solutions as a company registration, a simple faxed letter to change the contact would have been all that was necessary.
Maybe it is just because I have twenty years of experience registering and managing domain names, but it really doesn’t seem to me that it should be this difficult to do things right in the first place.
Want to register a domain name and do it right? Feel free to give me a shout.