GEEKNOTE: We picked up a new fully managed client the first of the month. It is one of several clients that are somewhere in the onboarding process. In this particular case, we got the signed contract before doing a complete network analysis, but we should have that done within the next couple of days.
Generally speaking, the first thing we do is perform the network analysis so that both we and the client know exactly what they have. The assessment often identifies issues that need to be resolved, such as rogue software running on their computers or other issues that need to be addressed asap. The network analysis is presented in book form and is typically between 1/2″ and 1″ thick! It provides all the detail your insurance agent is going to need if you ever have to file a claim for damage to your network.
The next thing we do is sit down with the client and go over our findings and make our recommendations, including both hardware & software needs and a plan for managing their network going forward.
It is generally only then we get the contract to manage the client’s network.
With router and other passwords, we can do most of our work on a remote basis, but new managed clients always require a significant amount of on-site time to sort through whatever issues have been causing the client pain before we arrived. We are dealing with one “odd” issue involving three of the new client’s computers. I’ve got a solution that will be easy to implement next week when I drop by with the bound copy of their network analysis. In the mean time, I’m watching those three machines closely with our remote support tools and making sure they stay up.
The good news for both us and the client is that the emergency on-site visits become less common as time goes by.
Another client, who has been with us for a couple of years now, commented a few months back at how he couldn’t have imagined how everything could run this smooth. That is the way it is supposed to be. We actually dropped by his place last week to do some experimenting to try to tease out the cause of a network issue we spotted with our monitoring system. We’ll fix it and then let him know we’ve solved a problem he didn’t even realize he had.
The questions that most business owners need to ask themselves are “How much time am I spending dealing with computer / network issues instead of making money?” and “How much is computer downtime costing me?”
If they ask these two questions, a surprising number of business owners will realize that contracting with us to deal with their computer issues will actually save them money and make their employees more productive.
Does this sound interesting? Give us a call at (727) 847-2424 and we’ll set up an appointment to sit down with you and see if a managed IT solution from Gulfcoast Networking makes sense for your company.